Refund & Cancellation Policy – Advika Travel

At Advika Travel, we value the trust of our customers. We also understand that sometimes travel plans may change. To maintain complete transparency, we have created a clear Refund & Cancellation Policy, which is explained below.

1. Cancellation Policy

1.1 Time of Cancellation

• If cancelled within 10 minutes of booking, the full amount will be refunded or adjusted in your future trip.
  👉 However, payment gateway charges (approx. 2% + 18% GST) will not be refunded.
• If cancelled after 10 minutes but before pickup, 20% of the advance payment is non-refundable. The remaining amount (if applicable) will be refunded after deduction.
• If cancelled after the driver has arrived / after pickup, The full fare will be charged, and no refund will be given.

1.2 No-Show Policy

• If the customer is not present at the pickup location within 3 hours of the scheduled time, it will be treated as a No-Show, and the full fare will be charged.

1.3 Driver Cancellation

• In rare cases, if the driver cancels the trip, the customer will be immediately informed, and we will arrange another vehicle as soon as possible.

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2. Refund Policy

2.1 Conditions for Refund

• If cancelled within 10 minutes of booking:
  The full amount will be refunded or adjusted in the next trip.
  (Payment gateway charges will not be refunded.)
• If cancelled after 10 minutes but before pickup:
  25% of the advance amount will be non-refundable. The remaining balance will be refunded.
• If the total duration of your booking is 5 days and you cancel the last 1 or 2 days of the journey:
  As per the refund and cancellation policy, a 25% charge will apply.
  This 25% charge will be calculated on the total fare amount for the entire 5-day booking.
• No refund will be provided for a No-Show or cancellation after the driver has arrived.

2.2 Refund Processing Time

• All approved refunds will be initiated within 7 to 10 business days.
• The refunded amount may take approximately 10 to 12 business days to reflect in the customer’s bank account.
• The actual credit timeline depends on the issuing bank, payment gateway, or payment method used at the time of booking.
• Advika Travel shall not be held responsible for any delays caused by the customer’s bank or payment provider.

2.3 Mode of Refund

• Refunds will be credited only to the same payment method used at the time of booking (Razorpay/UPI/Bank Transfer).
• If the payment was made in cash, an alternate refund method will be decided mutually between the customer and Advika Travel.

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3. Exceptions & Special Cases

• Technical Errors – In case of double payment or booking errors, the amount will be refunded immediately after verification.
• Natural Calamities, Bandh, Government Restrictions – Refunds or adjustments will be handled on a case-by-case basis.

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4. Contact Us

For any queries related to refund or cancellation, please contact:
📞 Customer Support: +91 9359604272
📱 WhatsApp: +91 8007226066

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5. Changes to Policy

Advika Travel reserves the right to modify or update this policy at any time. Updates will always be published on our official website.

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6. Conclusion

This Refund & Cancellation Policy by Advika Travel is designed to ensure transparency, trust, and fairness for both customers and drivers.

👉 For more details on how we protect your personal information, please check our Advika Travel Privacy Policy.